Help Desk Specialist II (TS, w/ SCI Eligibility)

Joint Base Anacostia-Bolling, DC

Full Time

Experienced

SECURITY CLEARANCE REQUIREMENT: TS, WITH SCI ELIGIBILITY
***POSITION REQUIRES US CITIZENSHIP***
Position Title: Help Desk Specialist II
Location: Joint Base Anacostia-Bolling (JBAB), DC

The anticipated salary range for this position is $53,000 - $68,000. Actual compensation will be determined based on the candidate’s qualifications and experience, geographic location, contractual requirements, and other relevant business considerations. The final salary may fall outside the stated range.

Position Description:
The Help Desk Specialist provides on-site end-user, desktop, and network support for the customer’s classified Special Access Program environments.

We are seeking a Help Desk Specialist II to carry out the following duties and responsibilities:

Install and support commercial software and related upgrades
Update the solutions database with applicable resolutions
Provide problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop systems
Monitor and enforce all IT policies and procedures
Assist with setting up new users in IDAM and multiple-level security LDAP profiles
Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners
Maintain, upgrade, and repair PCs/laptops and Windows desktop applications for all systems

Qualifications:

Required:

5+ years of experience in information technology or a related field
SAP experience required
CompTIA Security+ (DoD 8570 IAT Level II) within 6 months of hire
BS degree in Computer Science, Information Technology, or equivalent experience (4 years)
10%-25% Travel

Security Clearance:

TS with SCI eligibility
Ability to obtain TS/SCI with Counterintelligence polygraph
Eligibility for access to Special Access Program (SAP) Information

Employee Benefits:

Competitive salary for well-qualified applicants
401(k) plan
Annual performance bonus
Certification and advanced degree attainment bonuses
Student Loan / Tuition reimbursement
Health Care Insurance (medical, dental, vision)
Up to four weeks of paid vacation
11 Federal Holidays, and 3 Floating Holidays
Team bonding events

RedTrace Technologies is an EOE employer

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RedTrace Technologies Inc

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Help Desk Specialist II (TS, w/ SCI Eligibility)

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